Shipping and Returns

Order Changes or Cancellations
You have up to 24 hours after the order is placed to make any changes. Once that period has passed it's normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they cannot be changed. Please review your "Order Confirmation Email immediately upon receipt to avoid any problems.

Return Policy:
Since ALL products purchased through EcoGreen Shades are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.

Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.

NOTE: Simply stated our returns policy is like this, if I make a mistake placing your order I pay to fix it, if the vendor makes a mistake they pay to fix it and if you the customer make a mistake you pay to fix it. This site is based on the "do-it-yourself and save" concept but there are inherent risks when you go it alone in that if you don't follow instructions or request color samples before placing an order it can become quite expensive to fix the mistake.

So please, take the time to review the product's specifications in terms of mounting requirements, read the measuring instructions, review the installation instructions so you know what's expected before you order and please request swatch samples so you can select a color you can live with. If you do all of this I'll do my best to place the order accurately so the manufacturer can build it to spec.

Claims
If an order arrives damaged and it is not the result of faulty craftsmanship or materials (blind dropped by freight company) you have 30-days to contact our office so a claim can be processed. This is the freight company's policy and so if you contact us after the 30-days have expired there is nothing we can do about it.

Installation
If you are not comfortable installing your blinds please contact a professional in your area. Because if you install it improperly, damage the blind during installation, or hurt yourself for that matter EcoGreen Shades and our parent company Limb Corporation are not responsible. And if the blind is not installed properly or it is damaged in the process of installation the warranty is voided.

Discontinued or Out of Stock Items:
EcoGreen Shades makes every effort to remove items from our site immediately upon notification that they have been discontinued, or to notify the customer of an out of stock item before ordering. However it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, EcoGreen Shades disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control.

Sales Tax
We charge a 7% sales tax to Vermont residents only.

Shipping
Products are shipped straight to your door via UPS or FedEx. Most orders take 3-5 business days to arrive after production.

Most of our manufacturer's offer free shipping up to 96" wide within the 48 continental states. There are some exceptions where a manufacturer limits free shipping up to 84" wide while others offer it free up to 102" wide. This information is displayed on the various product pages to the right of the product picture.

For oversized orders or orders outside the 48 continental states please call 1-888-660-2546.

Note: We cannot shop to PO boxes, FPO, or APO Addresses.