Envision Roller Shades Warranty Information

Comfortex warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. The limited lifetime warranty is extended to the original residential purchaser only, in the original window for which it was installed.

The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, misapplication, improper handling, installation, repairs, operation or cleaning, environmental or acts of nature. Normal wear and tear is not covered.

All moving parts, such as cords, may eventually wear out. Comfortex considers this to be normal wear and tear and these parts will carry a three year limited warranty. Performance of fabric is dependent on its fiber content and weave. Inherent characteristics of fabric are not covered under warranty. These include, but are not limited to, reactions to heat and humidity fluctuations and fraying.

This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or reinstallation of product, or any incidental or consequential damages. If a Comfortex product is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty.

Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Discontinued components or color selections will be replaced with the closest equivalent current product. This shall be your sole remedy under this limited warranty.

This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Comfortex or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. In some states, exclusions for incidental or consequential damages are not allowable.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Policy is subject to change without notice.

This limited warranty is exclusive of commercial use. Contact Comfortex Technical Service for more information. No agent, representative, dealer or unauthorized employee has the authority to increase or alter the obligation of this warranty. This limited warranty supersedes any previous versions.

To obtain service under this warranty, you need to contact us by phone at (888) 660-2546 or by fax at (877) 684-6188 for replacement, repair or to request a return authorization. We will arrange shipment from your place to the manufacturer and then the manufacturer will pay for shipping the product or replacement back to you anywhere in the continental United States. Special arrangements will have to be made for orders outside the 48 continental states.